We at kenyatravelcompass always prioritize the convenience of our customer. The Terms and Conditions are for smooth operations and ease of our customers. Terms and Conditions are necessary to read as it:
- Explains what rights you give us by using kenyatravelcompass website.
- Describes the rules everyone needs to follow while using the website of kenyatravelcompass or availing the services of kenyatravelcompass.
- Provides a clear understanding of how your request is being processed.
By using kenyatravelcompass website, you agree to the following terms and conditions.
Here we go...
- Introduction
We are happy to be your choice. kenyatravelcompass is a destination management company. We commit to deliver the best to our customers. We orient our team with seasoned tour specialists paired with experienced chat support team who are ever ready to not only answer your queries but will also assist you to pick the best. Our website has the highest safety standards in the industry which make it safe to avail services and make payments.
By signing up or accessing any of the services of kenyatravelcompass website including all corresponding functionalities and corresponding features, websites and user interfaces, content and software associated with the services you agree to the Terms and Conditions and Privacy Policy of kenyatravelcompass website.
If you wish not to agree with the Terms and Conditions and Privacy Policy of our website, you may not access the services of our website.
- Payment
Bookings stand confirmed only and only after receiving the complete payment. Payments are accepted in USD only.
By making a payment towards your flight bookings, hotel bookings, tour packages or any other service you choose from kenyatravelcompass, you give us consent to proceed further to process and deliver your required services.
- Acceptance
We accept visa-card, MasterCard, American Express and PayPal payments on the website.
- Service Cancellation and Termination
- By making a payment towards your flight bookings, hotel bookings, e-tours, tour packages or any other service you choose from www.kenyatravelcompass.com, you give us consent to proceed further to process and deliver your required services.
- By making a reservation with us, you accept and agree to the relevant cancellation and no-show policy of the trip provider, and to any additional (delivery) terms and conditions of the trip provider that may apply to your trip (including the fine print of the trip provider made available on our platform and the relevant house rules of the trip provider, including services rendered and/or products offered by the trip provider)
- Hotel bookings are subject to availability and room prices may vary or change without prior notice.
- www.kenyatravelcompass.com reserves the right in an unforeseen event if the originally booked hotel is not available then we shall ensure to get you booked in the similar category based on availability.
- www.kenyatravelcompass.com reserves the right to cancel payments or orders before the commencement of the delivery, stating no reasons for the same.
- You may cancel an order within 7 working days, beginning from the time of email confirmation of your order from www.kenyatravelcompass.com. However, with your express permission, www.kenyatravelcompass.com will start the delivery of an order immediately.
- Cancellations may result because of factors beyond human control, such as the natural calamities, accidents, governmental restrictions or any other event of force majeure. In such events, we may give a full or partial refund, decisive at our discretion.
- Therefore, the deemed services provided to you can not be reversed. You will lose the right to cancel your order. www.kenyatravelcompass.com shall expressly request your permission to do so at the time you submit your order.
- In case if you do not reach the venue for the specified activity, in the scheduled time, your booking stands cancelled. And we reserve the right to deny any refund requests in such cases.
- Cancellations made seven calendar days before the tour date -Refund shall be 95% of the booking amount if the booking or part of booking falls under cancellation allowed.
- Cancellation of Order will levy a pre-order processing charge of USD 40 per request if we have not started the service request.
- If your request gets rejected by the tours issuing authority, www.kenyatravelcompass.com shall provide a refund of the entire amount paid by the candidate towards the fees.
- Under the condition, if an candidate wishes to re-apply for the tours after the rejection.
www.kenyatravelcompass.com can process the request as fresh to immigration. However, on approval of the tours–candidate shall be liable to the tours fees listed on the website along with the rejected request cancellation charges (USD 100.00).
- Once your request is approved by the tours issuing authority, www.kenyatravelcompass.com cannot provide a refund and you must comply under the policy.
- request processed or approved at the immigration desk will not get cancelled.
- However, the Company will not be responsible for any of the following events occurring with the tours issuing authority.
- Refusal to issue the tours, refusal to accept the request, issuance of an incorrect tours, delay in processing the tours. Should the Company have caused any of the above through error or omission, then the Company's liability is strictly limited to the cost of a replacement tours or refund of all fees paid and the Company cannot accept any responsibility for consequential loss, such as, but not limited to: lost profits/income, lost airfares.
- Timelines
- You may cancel an order within 7 working days, beginning from the time of email confirmation of your order from www.kenyatravelcompass.com. However, with your express permission, www.kenyatravelcompass.com will begin the delivery of an order immediately.
- www.kenyatravelcompass.com offers the timeline to process the tours as anywhere between 24-72 working hours, as per your booking category we shall further ensure to get you to travel documents timely.
- 24-72 is the business working hours of the immigration and in most of the cases, we get the tours approved in offered timeline.
- There could be a possibility of tours getting delayed because of additional documents required by the immigration after they process the request.
- Delivery
Upon completion of the payment, you will receive an email of confirmation from www.kenyatravelcompass.com. This email will serve as proof of confirmation of your bookings with us.
- Service
- Pricing
- Refund Policy
- We to make any refund will be through the same mode of payment as it has been transacted earlier.
- We shall entertain no refunds on the timed tickets already purchased thereafter. (E.g. Hotel Bookings, tours charges)
- Refunds processed will bear payment gateway charges and a VAT of 5% per transaction.
- Cancellations made 7 calendar days prior to the tour date are eligible for a refund of 90% of the booking amount.
- Cancellations made 5 - 7 calendar days prior to the tour date are eligible for a refund of 80% of the booking amount./
- Cancellations made 96 hours prior to the tour date are eligible for a refund of 0% of the booking amount.
- Exclusions
- Liability
- Privacy
- Disputes
kenyatravelcompass reserves the right to cancel or omit any part of activity without prior notice. This, in particular, maybe because of the activities chosen.
Cancellations may result because of factors beyond human control, such as the natural calamities, accidents, governmental restrictions or any other event of force majeure. In such events, we may give a full or partial refund, decisive at our discretion.
In case if you do not reach the venue for the specified activity, in the scheduled time, your booking stands cancelled. And we reserve the right to deny any refund requests in such cases.
The prices seen on the website are in USD. You will be charged for the services in USD only.
The rates published on the website are subject to change without prior notice. These can be because of unforeseen circumstances or circumstances out of human control (changes in government regulations, airfare fluctuations, changes in transportation rates)
Should you have any discrepancies, kindly raise within 7 days of the transaction after which we shall address no discrepancies.
The prices quoted on the website do not include tips, passport/tours charges, travel insurance, food and beverages, accommodation, room service charges, and laundry.
You understand and accept the potential risks and hazards that involve in certain activities. You take complete responsibility for ensuring that you are mentally and physically capable of taking part in the particular activity.
We offer activities provided by third parties or issue you with a voucher entitling you to a ticket for an event. In such a process, we act only as an agent for the operator of the activity concerned or the organizers of that event.
The terms and conditions of the operator of the activity or organizer of the event will apply to you and any refund will be subject to those terms and conditions.
To the maximum extent permitted by law, we accept no responsibility for any damage, loss, accident, sickness, injury or death you or anyone else may suffer or incur arising out of the activities opted for.
All personal effects are at your sole risk at all times during the activity.
For a better insight on how we manage your privacy please view our Privacy Policy.
In case of any disputes, we would base the law applicable to the Kenya Governing Law.
The website Policies and Terms & Conditions can be modified and/or updated to meet the requirements and standards. kenyatravelcompass reserves the right to change and/or update Terms and Conditions at any point in time.
We hope you have a travel plan soon.